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    The only way is up

    November 14, 2011

    I am indebted to my big brother for the news that companies have things called ‘escalation departments’. These are places where you can go when you don’t feel your enquiry or complaint is being handled properly. Does anyone ever feel their complaint is being handled in the right way? I know from my experience with Virgin Media that making any complaint to them involves taking several deep breaths, setting the morning aside, and attempting to convince someone in an echoing…

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