Water, water everywhere ….

January 23, 2014

Bit of a shock with my first bank statement after Christmas. Not one of those, ‘oh dear, I overdid it buying Uncle Monty cashmere socks’ moments. More an ‘OMG, WTF and many other acronyms, where has my money gone???” Well, it had all gone to Thames Water, who had removed more than £4,600 from my account by direct debit, without a whisper of warning. I hadn’t even received a bill, at that point. As it was a Saturday, Thames Water wasn’t around to answer my shrill questions. 

On Monday the bill finally turned up and, once I’d splashed cold water on my face and had a nice lie-down, I rang Thames Water. A cheery lady agreed that nearly five grand was certainly a lot for water, and said it would all be sorted out. Did I, by any chance, have a leak?

YESSS. Yes, I do – I reported the leak way back in October, when probably only a hundred or so pounds’ worth of water had been wasted. By now we were well into January, the leak was gushing merrily away and Thames Water was literally pouring my money down the drain.

Well, I got an indemnity from the bank (apparently you can do this if someone takes a massive sum from your account by DD, some comfort I suppose) and I also got a date for Thames to fix the leak. That day is today. And they haven’t shown up. Grrr. Not such a great service for £4,600-odd, is it? I’ll let you know what happens next.


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  • Addy January 23, 2014 at 6:01 pm

    Ooooh, that’s dreadful. Surely they don’t expect you to pay for leakage, especially when they have ignored your reportings.

    • Dulwich Divorcee January 28, 2014 at 1:13 pm

      I have to fill out a report, apparently, and do lots of meter readings – not sure how much they will want us to pay (not much I hope!!!!). Complete pain.

  • janerowena January 23, 2014 at 8:54 pm

    That’s awful! So unfair. You would have thought they would have seen a problem and the system would have flagged it up.

    • Dulwich Divorcee January 28, 2014 at 1:14 pm

      I think the trouble is that they don’t have a joined-up system – the repair has involved four separate teams so far. They are all very nice and helpful, but they never seem to know what the previous lot were doing …. there must be an easier way!